FAQ

Checkout

Do I have to register?

You are not required to register in order to buy anything from us. However, if you do decide to sign up you will have access to a record of all your past orders and your details will be kept on file to make your shopping process that little bit easier.

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When will I pay?

Payment details are taken when you place your order.

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What about VAT?

Prices are shown inclusive of UK VAT at 15% where applicable. Onlinesalon.co.uk pay all VAT where due direct to UK customs.

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Why has my payment been declined?

Card payments can be declined for a variety of reasons:

  • Is your card out of date?
  • Have you entered your details correctly?

If the problem persists please contact your bank or card issuer.

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Do you do gift-wrapping?

Yes, we do. Gift-wrapping is available on all products and is charged at £2.50 per item.

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Shopping Problems

I can't find the product I am looking for?

If there is anything you cannot find, please advise us via e-mail and we will endeavor to reply as soon as possible

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Why can’t I add items to my Basket?

Please ensure you have cookies enabled in your Internet Browser.

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Delivery

When will my order be posted?

All orders placed before 3:00pm, Monday to Friday will be despatched that day, all other orders will be despatched the next working day.

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What are your latest order dates for Christmas delivery?

UK - 18th December
UK Special Delivery - 22nd December (Before mid-day)

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Why haven't I received my order?

Your order will be sent out by Royal Mail First Class Post . Standard delivery time is 2 to 3 working days. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.

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